Frequently Asked Questions

The following are most frequently-asked questions about our platform, according to our support ticket system. For a full list of over 50 questions and answers, along with developer resources, please refer to our dedicated support site.

 

 

How does XOGO compare to other signage platforms?

XOGO was designed with simplicity and low cost in mind. Our players can be set up in seconds just by entering a PIN code. We also offer some of the lowest pricing in our industry, and you don't need an IT team or any server hardware in order to set up or use our system. Instead we offer two easy-to-use, cloud-connected apps, which are available on all of your favorite app stores:

XOGO Player: Available on the XOGO Mini plus Windows 10, Android, Google Chrome and Fire TV devices. It constantly loops the playlist of graphics, videos and/or dynamic content that you send to it using the manager app.

XOGO Manager: Available for Windows 10 and Android (iOS version coming summer 2019). Allows you to upload your content, create playlists, and control all of your players - whether they are across the room or across the globe!

Can I use your apps on different devices / operating systems?

Absolutely. Both of our apps talk with the XOGO cloud in the background and you can use any combination of player and manager devices. For example you might have a mixture of XOGO Minis, Windows PCs and Chromeboxes set up across different locations, all running the XOGO Player app.  You can manage all of these players simply by logging into the XOGO Manager app on any supported device, from anywhere in the world.  

What file types does XOGO support?

XOGO Player works with static images (JPEG + PNG) video files (MOV + MP4), and dynamic content like social media, news feeds, sports, weather - even your own webpages. If you have existing videos in another format that you want to use with XOGO, there's an excellent (and free!) application called Handbrake that you can use to rip them to MP4 or MOV. And if you’re a PowerPoint user, you can easily export your slides to PNG or JPEG format (or even a video!) and then import them into XOGO like any other graphic.

What is the difference between a free and pro account?

In our free version you can upload up to 15 library items, videos up to one minute long and manage a single player. Upgrade to pro and you can have an unlimited number of library items and playlists, videos up to five minutes in length, and you can play 4k content in addition to standard HD. The price is just USD $20 per player per month; you may also choose to pay annually and save 25%. You can manage your billing preferences right from the XOGO Manager app!

What if I need technical support?

All XOGO customers receive free email-based technical support, handled by our teams in the US and Europe. Our average initial response time to support tickets is currently less than one hour. You can file a support ticket right on our contact page, or by visiting our dedicated support website.

Do you offer enterprise pricing?

We offer discounted pricing on XOGO hardware and subscriptions for organizations that need to deploy more than 100 players. We also offer free email-based support, and we have training and installation services available in over 40 countries. Please contact us to discuss pricing and options!

How do I get my content from the XOGO Manager app to the XOGO Player app?

We made this super easy; in fact, it's probably the coolest thing about our platform. All you need to do is open the XOGO Manager app on your tablet or smart phone, and you'll see a screen like the one below. Just click New in order to upload content. Then click new to create a playlist of that content. Finally, click New to add a media player and assign your playlist to it. You will enter the PIN number from XOGO Player here, and that connects your player(s) to your XOGO account. For step by step instructions and a 90-second video please see our Getting Started page.

Figure 1: Click New to upload content into the library, create playlists and add media players.

Figure 1: Click New to upload content into the library, create playlists and add media players.

Figure 2: XOGO Player's start screen shows a PIN code. Enter this code into XOGO Manager to connect the player to your account.

Figure 2: XOGO Player's start screen shows a PIN code. Enter this code into XOGO Manager to connect the player to your account.

Figure 3: Upgrade right in the XOGO Manager app to unlock advanced features or deploy more than one player.

Figure 3: Upgrade right in the XOGO Manager app to unlock advanced features or deploy more than one player.

Does XOGO still work if my media player loses WiFi?

Absolutely. By default XOGO Player will cache your playlist on your Mini (or other device) so even if it loses Internet connectivity, your content will keep playing. The player only needs Internet connectivity when you want to make changes to your media playlist, or if you are playing dynamic content from the web.

Can I leave XOGO Mini turned on 24/7?

Of course! XOGO Mini was engineered around an ultra-reliable mobile phone chipset and designed to run 24/7. If you need to reboot your device you can do so right from XOGO Manager. Just click on the player, go to Advanced in the bottom left menu, and click on reboot. Of course you can also just unplug your Mini, wait a few seconds, and then plug it back in.

What resolutions and frame rates does XOGO Mini support?

XOGO Mini supports 30FPS at 1080 resolution. XOGO Mini 4k supports up to 60FPS at 1080 resolution or 30FPS at 4k resolution. If you need more hardware options please check out our Amazon store or contact us to discuss tech specs and pricing. We are a Microsoft partner and have delivered fully-customized PCs and tablets for customers all over the world.

What if I need to factory reset my XOGO Mini?

In the event that your XOGO Mini should become corrupted for some reason and not work properly, you can perform a factory reset to correct the issue. First open XOGO Manager and delete the device from your list of players. Next, follow these steps to power cycle the device. Unplug the Mini and plug it back in, wait until the Ria logo goes away, and then unplug the device again.  Do this three times. On the 4th time, let the device boot all the way and it will perform a factory reset. This may take 5-10 minutes. After the factory reset please wait 60 seconds and then reboot the device ONE last time to make sure that all settings are applied. The Mini will then be ready to go. It will display the PIN code setup screen and then you can add it back into XOGO Manager.What type of displays do you recommend?

What type of screens can I use with XOGO?

You can run any type of digital display (or projector!) with XOGO. Your media player device just needs to have the correct connection -or adapter- for the display that you want to use. For example our XOGO Mini has an HDMI connection on the back that is compatible with all modern televisions and projectors. Some PCs also have DisplayPort, DVI or even VGA outputs. All of these will work great. Feel free to contact us if you need assistance prior to selecting your displays and we'll be happy to help. 

Can XOGO work with multiple displays arranged as a video wall?

Absolutely! Video walls are visually stunning, and easier to set up than you might think. The best way is to use commercial-grade displays (i.e. NEC, ViewSonic, LG, Samsung) that support tile matrix mode, so the displays can be "daisy-chained" together via HDMI or DisplayPort cables. In plain terms this means that your media player connects to display #1, then display #1 connects to display #2, and so on. The displays are smart enough to distribute the input from the media player across themselves, and it means that you only need a basic media player device to run your content, rather than a hugely-expensive media controller with loads of outputs running to all of the individual displays.

The content that you develop and load into XOGO for a video wall should be sized appropriately for the resolution of the combined displays, so it doesn't get pixellated. For example if you were to mount two 1080p displays on top of one another, your content would need to be 1920 pixels wide (the width of one display) by 2160 pixels tall (1080 + 1080 pixels stacked on top of one another). That's all it takes! If this sounds intimidating, please feel free to email us with questions and we'll be happy to help. We love this stuff.

This is really cool, but I need help developing my content.

Not every business has a design department, and that's okay. Our in-house team at XOGO Studio can create beautiful graphics, video content or even dynamic feeds that will dazzle your audience. Once you approve your new content online, we’ll even load it into your XOGO account so it starts playing on your screens right away. Please get in touch with us for a free estimate.

Don't see your question here?

For a full list of over 50 questions and answers, along with developer resources, please refer to our dedicated support site. You may also visit our contact page in order to connect with our sales team or file a support ticket.