How does XOGO compare to other signage platforms?

XOGO was designed with simplicity and low cost in mind. Our players can be set up in seconds just by entering a PIN code. We also offer some of the lowest pricing in our industry, and you don't need an IT team or any server hardware in order to set up or use our system. Instead we offer two easy-to-use, cloud-connected apps, which are available on all of your favorite app stores:

XOGO Player: Loops the playlist of graphics, videos and/or URLs that you send to it from XOGO Manager. Comes pre-installed on our XOGO Mini and is available as a free download on Windows, Android, Chrome, iOS and more. In fact, you can even run XOGO Player in a web browser!

XOGO Manager: Can be accessed in any web browser. Also available as a free native app for Windows, Android and iOS. Allows you to upload content, create playlists, and control all of your players - whether they are across the room or across the globe!

Can I use your apps on different devices / operating systems?

Absolutely. For example, your players might consist of a mixture of XOGO Minis, Windows computers and Fire Sticks running the XOGO Player app.  You can manage all of these players -from anywhere in the world- just by logging into XOGO Manager.

What file types does XOGO support?

XOGO Player supports with static images (JPEG + PNG) video files (MOV + MP4), and URLs, including dynamic content feeds from our partners at Seenspire. Learn more about designing your content.

What is the difference between a free and pro account?

In our free version you can upload up to 15 library items, videos up to one minute long and manage a single player. Content is limited to 1080HD resolution. Upgrade to pro and you can have an unlimited number of library items and playlists, videos up to five minutes in length, and you can play 4k content in addition to standard HD. You also get access to free content widgets in XOGO Manager, and gain the ability to pull in programmatic content from XOGO partners like Vistar. The price is just USD $20 per player per month; you may also choose to pay annually and save 25%. Users can upgrade right inside XOGO Manager.

What if I need technical support?

All XOGO customers receive free email-based technical support, handled by our teams in the US and Europe. Our average initial response time to support tickets is currently less than one hour. You can file a support ticket here.

Do you offer enterprise pricing?

We offer discounted pricing on XOGO hardware and subscriptions for organizations that need to deploy more than 100 players. We also offer free email-based technical support to all customers globally.

How can I become a reseller?

Please visit our reseller page for more information and an application form. XOGO resellers are granted access to discounted media players and licenses via our online reseller store. Resellers benefit from recurring revenue streams, as end-users must renew their player licenses every 12, 24 or 36 months. XOGO resellers often provide ancillary services to their customers as well, such as hardware installation and/or content design.

How do I get my content from the XOGO Manager app to the XOGO Player app?

We made this super easy; in fact, it's probably the coolest thing about our platform. All you need to do is open XOGO Manager on your computer, tablet or smart phone, and you'll see a screen like the one below. Click +New in order to upload content. Then click +New to create a playlist of content. Finally, click +New to add a media player and assign your playlist to it. You will enter the PIN number from XOGO Player to connects the player to your XOGO account. For step by step instructions please see our Getting Started page or view the short tutorial videos on our YouTube channel.

Does XOGO still work if my media player loses WiFi?

Absolutely. XOGO Player will cache your playlist so even if it loses Internet connectivity, your content will keep playing. The player only needs Internet connectivity when you want to make changes to your media playlist, or if you are playing dynamic content from the web.

Can I leave XOGO Mini turned on 24/7?

Of course! XOGO Mini was engineered around an ultra-reliable mobile phone chipset and designed to run 24/7. If you need to reboot your device you can do so right from XOGO Manager. Just click on the player, go to Advanced in the bottom left menu, and click on reboot. Of course you can also just unplug your Mini, wait a few seconds, and then plug it back in.

What resolutions and frame rates does XOGO Mini 2b support?

XOGO Mini 2b supports 60FPS at 1080 resolution. If you need more hardware options please check out our hardware recommendations or contact us to discuss the best media player option for your needs.

What type of screens can I use with XOGO?

You can run any type of digital display (or projector!) with XOGO. Your media player device just needs to have the correct output for the display that you want to use. For example our XOGO Mini 2b has an HDMI output that is compatible with all modern televisions and projectors. Click here for more information about choosing the best display for digital signage.

Can I display a webpage in my XOGO playlist?

Yes you can! Essentially anything that can be viewed in a web browser can also be played in XOGO, as long as it’s not password-protected. When you click +New in the library section of XOGO Manager, instead of uploading a media file you can choose to paste in a URL instead. We highly recommend checking out the dynamic content feeds from our partners at Seenspire.

Can XOGO run multiple displays arranged as a video wall?

Absolutely! Video walls are visually stunning, and easier to set up than you might think. The best way is to use commercial-grade displays (i.e. NEC, ViewSonic, LG, Samsung) that support tile matrix mode, so the displays can be "daisy-chained" together via HDMI or DisplayPort cables. In plain terms this means that your media player connects to display #1, then display #1 connects to display #2, and so on. The displays are smart enough to distribute the input from the media player across themselves, and it means that you only need a basic media player device to run your content, rather than a hugely-expensive media controller with loads of outputs running to all of the individual displays.

The content that you develop and load into XOGO for a video wall should be sized appropriately for the resolution of the combined displays, so it doesn't get pixellated. For example if you were to mount two 1080p displays on top of one another, your content would need to be 1920 pixels wide (the width of one display) by 2160 pixels tall (1080 + 1080 pixels stacked on top of one another). That's all it takes! If this sounds intimidating, please feel free to email us with questions and we'll be happy to help. We love this stuff.

This is really cool, but I need help developing my content.

Not every business has a design department, and that's okay. Our in-house team at XOGO Studio can create beautiful graphics, video content or even dynamic feeds that will dazzle your audience. Once you approve your new content online, we’ll even load it into your XOGO account so it starts playing on your screens right away. Please get in touch with us for a free estimate.

Don't see your question here?

For a searchable of over 100 questions and answers, along with developer resources, please refer to our dedicated support site.